Reviews for Hearing Health Connection by AudioNova

Donna always makes sure I have no issues and answers all my questions.

The visit was quick and easy. My husband was happy to hear again with the quick fix.

Donna is always a pleasure to see and has been so helpful !

Great service and excellent quality care.

What a wonderful office with fantastic people! I was visiting from out of town and one of my hearing aids broke. They were nice, courteous, and professional. Prompt response on phone and were able to fit me in the same day! They gave me an estimate on the phone. Fast service with a smile. Thank you, Hearing Health Connection!

Service. Was great

Donna is the best

Donna was subbing in the Lancaster office. She was very efficient in solving a problem I was having with my hearing aids and she fitted me with a new set. Her friendly manner made it easy to make the necessary changes and the new hearing aids are working out very well.

Donna has been wonderful in bringing me on board to be a part of the decision-making process for a replacement pair of hearing aids for my mother. She has been thorough and patient in presenting all of the options and answering all of our questions without placing any pressure on us regarding the choices made. She genuinely listens to needs and concerns and truly seems to have the patient's best interests at heart. I would highly recommend her services. Thank you!

Donna is so pleasant and reassuring. She knows her products well and can fix almost any situation.

I enjoy going to her she treats me with such professionalism and curtesy and gives me all the time I need.

Great staff

Great knowledgeable courteous service.

On time service, and complete customer satisfaction!

Donna is professional and knows her stuff. She gets right to the issue or problems I was having and solved them quicky leaving me with great confidence in what she was saying and knowing I was getting the most out of my hearing aid.

Exceptional Care and first rate service. I would highly recommend The team in Hershey.

Donna was fantastic. We were visiting from out of town and had a problem with my husband’s Phonak hearing aids. She went above and beyond! Donna and the Camp Hill office were kind, knowledgeable, and helpful. I would highly recommend Hearing Health Connection.

Donna is so great with people and explaining everything even to us relatives who just come with someone with hearing loss. Also nice to see great interactions with patients who come in before and after you. Even nice to come in and just get your hearing tested even if you don't have a loss because there is no pressure to do something

I was able to get in on the same day I called. Setting needed corrected and paired to my phone. I was out in 5 minutes. Donna is great.

Great service. Took care of my problems. Staff is professional and friendly.

Great customer service

Great customer service. I got more than I expected.

I bought Hearing Aides online and the service said they would arrange for a local technical expert to set them up. Their version of an expert was a complete failure, for 7 months I struggled, no real improvement in hearing, headaches caused by a constant hum etc. then I found Donna at Hearing Health Connection, she patiently analyzed the situation then calmly undid everything the first guy did and set them up properly. The result was immediate and excellent. No more hum, excellent clarity , everything I had hoped for. I just wish I had found her earlier! Thanks Donna!!

Professional, informative individuals who addressed our hearing needs and options available. Would recommend

Excellent experience. Professional. Knowledgeable. Kind. Helpful. Highly recommend.

Hearing aid cleaned, setting reviewed with slight adjustments made. Reviewed operations. Great service.

Donna is the best, her attention to detail and customer care is fantastic

Great service by such a professional audiologist and her staff. They stand behind their work

Good service

Donna explained everything so well. I appreciated this very much.

Great personal needs service

I was given good advice and options for my care. I was not pressured to buy but well informed about my choices that were tailored for me.

Always treated with warmth, kindness, and expert treatment. My hearing aids have changed my communications with that outside world! Thank you!

Excellent care and was listened to. Explanations were easy to understand.

Great customer service

Donna and Jessica were very welcoming during my appointment for a hearing test.

Staff was great at explaining audiogram and working with me to get hearing aids I could afford. Had sample ones in the office I could try so I would know what it feels like to wear and hear with the hearing aids.

A+ from the minute I step in the door. Greatest dispositions and customer service ever.

Donna is completely knowledgeable and caring. She got me the right hearing aids for me at a price that I can afford. I am now enjoying movies and music again and most importantly, I can fully engage in conversations with my family. Thank you:)

Great customer service. Explained everything in great detail.

Donna was very professional and knowledgeable. She was very patient and answered all my questions. I am happy that I chose Hearing Health Connection in Hershey, Pa.

really treats customers good

I would definitely come back for all my hearing services

Outstanding experience, great customer service, wonderful staff.

The most pleasant experience that i ve ever had in 25 years of wearing aids.I love bubbly attitude of Donna.oh yeah,i can hear now.Yhank you!

Great employee in Donna. She is the consummate professional and someone I trust and have faith in. She should be replicated in all your offices.

Very well presented

Very informative and helpful

I received excellence service and love the care I received in getting the correct hearing aids

good customer service

Donna is great! Always handles my issues promptly and efficiently and in a friendly manner.

Couldn't find a nicer, caring lady. Her name is Donna and her office is located in Hershey, Pa.

Very good service

Always a pleasure coming here. Awesome service and very knowledgeable and helpful. Feels like family!

Outstanding customer service. Donna has a gift with the elderly.

Great customer service

Amazing and knowledgeable! Love my new hearing aids!

Great customer service. Donna was very nice and explained everything about the product that we purchased.

Very professional & helpful.

Timely, thorough

Donna is so helpful and very personal

I cannot say enough about the service that we have received for my mother due to Donna's concern each time that we have spoken to her. We have called her at times when she is busy and she makes a point of fitting us in. My mother always feels cared for when leaving the Hearing Health connection. I know her work ethic is above and beyond. I hope that she is acknowledged. The care and attention to detail is rare and appreciated. Thank you! Elaine Loukas(Marian Rolles' daughter)

Enjoy meeting with Donna each time. Very knowledgable and such a professional kind person!!! Thank you

Awesome

Great service and very informative.

My experience was the best ever! I have been experiencing hearing loss for the last 10 years of my life. I’m also a type 2 diabetic dealing with many other important set backs so finally the time came when I realized it’s time to start the process of seeing an Audiologist . I am a senior on a fixed income. My hearing specialist in the Hershey location of Hearing Health Connection made the entire process so positive and actually fitted me for my hearing aids, helped me with the financing and it was that simple. Everything I need to do was fully explained and I am thrilled with how I can hear for the first time now in 10 years. I have been recommending Hearing Health Connection to everyone who is astonished at my progress in one appointment. Thank you again. I saw your ad on Facebook. I had a very good sense and within 10 minutes of following the info you provided, I had my appointment and now I am very happy I did!😊

My experience was at the Hershey office and they were outstanding. Donna was a very patient person. She took her time with me and explained everything to me I would recommend them to anybody that is looking for hearing aids. They also gave me an outstanding deal.

My husband and I both had hearing tests with Donna McGirr. She is very professional and explained the process thoroughly. Thankfully I don’t need hearing aids yet. My husband has significant hearing loss and has worn hearing aids for several years. He had been getting hearing aids from a well known company for several years. We decided to try this company because our insurance company pays for some of the cost. He is very pleased with the hearing aids that Donna fitted him with. Donna listened to his concerns and chose aids to fit his issues and life style. We highly recommend!

Very helpful and straight forward. Good thing I got a second opinion. I was told I didn’t need hearing aids but if I wanted them they could help me out. For once I listened to myself and saved a good deal of money!

Super knowledgeable and friendly best customer service and I'm a customer for life

Donna is wonderful to work with. She will always make sure you are happy with how your hearing aids work for your specific needs. I highly recommend her for your hearing needs.

Very courteous and thorough.

It’s been over a year since I went to the Hearing Connection for a free hearing test and although I knew I couldn’t hear things clearly the test proved it. So, I purchased a pair of hearing aids that fit behind my ears and with the Invisalign wire that holds the aid in the ear most people don’t even see them. Donna explained everything about how they operate and how to adjust them to my personal needs. She is an expert in audiology and I was just there for my 1 year follow up and we agreed I needed a little larger hearing cone that goes in the ear and I’m delighted with the change. Being able to hear clearly and not saying what? All the time is wonderful. Highly recommend the Hearing Connection for new innovation in hearing loss. Thank you Donna! LC

I am so pleased with my experiences at Hearing Health Connection. Donna is an exceptional listener, communicator, and professional, which enabled her to tailor the hearing devices to my specific needs with patience and precision. Donna has also been extremely accommodating to me when I've needed spur of the moment assistance with my devices. I highly recommend this office to anyone seeking out similar treatment.

It started out frustrating because the office I normally deal with was closed for the week for Christmas holidays/vacation. My one hearing stop working, Sso I needed to get it fix, to hear/feel normal again. So they check the next closest office, which was Camphill office, but they are closed, because they are relocating. So they said is Hershey too far? I said no, it wasn't. So they/we set up an appointment for the following day or two at 11am Thursday morning. Easy to find (following my GPS), went in and met Donna, and within 20-30 minutes I had what needed to be done and then some informations I was inquiring about. Very efficient, absolutely knowledgeable. Great personality. Very satisfied. Will definitely be back to take my issues/problems at their office in the near future.

Very thorough hearing test and kind and welcoming staff! I do not need hearing aids, but plan to get my hearing checked here annually so I know when it’s time.

Very professional and friendly. Donna made me feel comfortable. Referring all my friends family and neighbors!

The ladies in the office were extremely nice and very professional in every way. Thry knew their jobs and did them well. I was very happy with my visit and results I will return and highly recommend to others.

Great care great service! Donna takes patient care to the highest level. Great experience highly recommended

Pleasant atmosphere. Friendly staff. Willing to answer any questions. Very knowledgeable. Offices, lobby, and other rooms always clean and very presentable.

My experience at the hearing clinic was very meaningful and the people there were very,very nice and helpful thank you

My grandfather lost his hearing, and we were in need of hearing aid not only were they affordable, when we got there the staff was so awesome, and friendly I would highly recommend them!!

I have a family member who attended here the staff was very friendly, nice and would recommend this place it to anybody.

I had no experience with them yet, but I have a cousin that did in Hershey and he just loves them . For he is a truck driver and needs his hearing for driving. Will be looking you up if needed in future

Both secretary and Donna are very courteous at all times.! I really appreciate their help in all ways!!! Thanks Lou Fouche'

Anyone needing hearing aids should definitely go there. This was the second place we have gone to in the last two weeks. This appointment was for my husband. There were no restrictions so I was allowed to be at this appointment also. The hearing test and consultation was done in a timely manner without feeling rushed. The atmosphere was very comfortable and friendly. The cost of hearing aids does seem so out of reach for us seniors citizens. But my husband was able to find an excellent pair that we feel is within our budget something we would not have been able to buy from the other place. So we have a pair on order and be available this week. Hearing Health Connection definitely gets 5 star from me.

Everyone was professional, but there was a blatant sense many employees were overworked and frustrated with the amount of responsibilities required of them. It did not leave a good impression that the parent company was sensitive to the importance of their employees, which ultimately are the ones making the money for the company. We left feeling sorry that the employees had to work under those conditions.