Reviews for Hearing Health Connection by AudioNova

Holly is awesome!

They were very professional.

I was really disappointed to find out that the war mold and wire were not covered under the 3 year warranty.Also to find out that the cost to repair would be $200 after spending $5,000 on the hearing aids. Pretty ridiculous!!!! Obviously not happy as I was never told this!

Comster services great mich

Great service. I will not go anywhere else for my audiology needs

Holly was excellent and guided us on navigating my husbandu2019s hearing issues. Awesome customer service!

Highly recommend Dr. Holly!! Very thorough,, professional and understanding. So glad I found her !!

Itu2019s a long trip since the local office in York closed so Iu2019m less likely to continue with the company. Holly was great and addressed my concerns

Holland Reidt great experience for me. Plasen Specialist.very interesting in helping me with my Hearing problems.

Expected excellence

Yes, the business was helpful when my mother was alive, but since she passed a YEAR ago, I've gotten calls, mail and now email advertising their products. Do you think they could stop contacting grieving families rather than going after a dollar?

Outstanding service

Great visit very happy

Did outstanding job in fitting and service.

Free consultation, free hearing tests, clear explanation of results and options ... what's not to like? With my insurance the model hearing aid I choose was free, but there was never any pressure to purchase. Happy I chose HHC.

I had a great experience dealing with the staff in the Camp Hill, PA office. Holley was very knowledgeable and personable, assisting with my needs.

Holly is always very helpful in making sure my hearing aids are working properly and that I am satisfied with their performance. Hearing Health Connection is available for service whenever I have a problem.

Holly is a fantastic hearing specialist.

Holly and her staff are awesome. They care and it shows in everything they. Grateful they are my hearing aid primary care and supplier

Holli is very knowledgeable and professional. Took the time to explain how to change the tubes in my hearing aid myself to reduce the number of visits I have to make to the office.

Very pleasant and dedicated folks. My confidence is high.

I went to Hearing Health Connection with my father when it was time for him to get new hearing aids. Holly was so nice and explained everything to us about how hearing aid technology has developed and improved since my dad purchased his hearing aids five years ago. He LOVES his new hearing aids and there is a HUGE difference in his hearing.

Pleasant, knowledgable and helpful.

My mom was having a problem with her hearing aids and so I was looking for a new audiologist I came across Hearing Health Connection online. Looking at the website I thought this might be a good fit for mom so I called and spoke with Holly. She took the time and spoke with me and answered all my questions. It felt like God had led me to her and after meeting Holly I believe she was the angel we were looking for to help mom. Has everything been perfect for mom in this transition with new hearing aids? No, but has Holly been listening to mom and working with her to get them adjusted for her? Yes. Moms hearing life has improved and so far after a month she is quite happy with them. Thank you Holly you are so sweet and when you smile you light up the room.

Great service

Very pleasant office. The people are very caring, very professional. 5 star all around!

I had an excellent experience here. The testing was thorough and I'm very pleased with Holly's attention to every detail

Visit with Ms Reidt was informative and cordial. I noticed a significant enhancement of my ability to sort critical information from the background cacophony. Regarding your sales strategy/business model, I was significantly disappointed. In my lifetime, will never, ever make a purchase of this dollar amount based on a 15 minute experience. Ms. Reidt and I came to an agreement that the price offered would not expire the date after a mere 24 hours, rather it would be good for 10 days. It is unfortunate that you do not offer "real life" test drives so that the customer can experience your product in his/her real life circumstances. It is not likely that I can vet your product in the next few days, there follows the likelihood of making a fully refundable purchase.

Very friendly and knowledgeable staff.

Stopped by the office to see if the they could help me. My mother is non ambulatory and the audiologist said she could come to my mother's residence to make a new mold as she lost the ear insert to her hearing aid. I did not ask, she said she could come out in a few weeks. Called a week later and I was told she needed her managers approval and her manager was out of town. Called 3 weeks later and was told the manager would not allow her to visit. I called and got that information after three weeks of waiting. It would have been nice to know that sooner so I could make other arrangements. Don't offer what you can't do.

Excellent all around. Extremely helpful, pleasant & honesty. My elderly mother can hear again and they made the experience easy. Would recommend them to anyone that has hearing issue

Love this gal!

Great service each visut

I was greeted very nicely when I arrived for my appointment . She explained the paperwork that had to be filled out. Holland and I talked about what I was looking for in hearing aids and explained everything and answered all my questions. She really informed me on the different types of hearing aids and what she thought would work best for me. I enjoyed the time at the appointment and left there with a lot to think about with what I learned from her. I would absolutely recommend her to anyone looking for hearing aids. She was Very easy to talk too. Sincerely Kimberly Cooper ud83dude0a

Holly is very knowledgeable and very polite.

Good experience, Holly was very patient and accommodating.

Holly is awesome and so personable. I have new hearing aids and I am so excited!

I have been going to Hearing Connections for over 2 years now. Holly is both experienced and thorough. I feel good about trusting my hearing health to her. Her receptionist Patty is also very friendly.

Having just moved into a new location, I was hoping I would receive the same great service and friendliness as before. I wasnu2019t disappointed!

Holly was very pleasant and thorough!! I will recommend some people to her!!! Thank you for your services!!!!!!!

I HATE MY HEARING AIDS I BOUGHT from Holly. HOLLY is just a sales lady she doesn't really care about your hearing health. I am so frustrated and disappointed with this product. I used it twice since buying it over a year ago. Update: Thank you for your response to my review. It seems like you are more concerned about authenticity of my review rather than the sleazy sales rep. Rest assured I bought my hearing aids from your facility, the purchase date was 7/30/21. You charged my credit card 1,399, my insurance covered the other 4k plus. If you have my phone number you should easily be able to pull up my account. I am not going to call you regarding resolving this issue. I created my review to better educate people looking to buy hearing aids. Please be cautious when dealing with Holly, she not looking out for your best interest, she is just looking to sell you a product any hearing aid even when she has no knowledge of the brand or product.

Holly was awesome! She has a calm demeanor and fully explained the process. After my test, she explained the results and what I need to be aware of in the future. Annual hearing tests were recommended and I will follow up. Recommend her to everyone !

Very friendly and the appointment was really quick.

Very kind staff. Willing to always help.

Hi wanted to let everyone know that I walk in to the camp hill office today and Holly help me with my hearing aids this is an awesome lady with no appointment and hearing aids that are 10 years old she took the time to fix them awesome service this is the second time the Holly has come to my rescue thanks so much for the caring service

Holly and her team were very helpful to my dad who was having difficulty with his hearing aids that he didn't even purchase from Hearing Health Connection. Highly recommended if you are looking for good customer service.

Great place to get your hearing tested! Holly was very friendly, knowledgeable and professional.

All good. Donna, Holly & Patty extremely helpful

Best experience for hearing tests you will have!

I took my Mom to be have her hearing tested at this location. My Mom was a little apprehensive but the staff was very friendly and helpful! Mom was amazed at how much better she could hear and will be fitted with her set soon. One payment and your set with free visits, service and adjustments. Great friendly and efficient service! Highly recommend if you or your loved ones need this service.

They were very nice, great place I would not go anywhere else for my hearing aids. Showed me my test results for my hearing and explained my own situation so I would understand then helped me pick out the best option for me. The receptionist and the hearing Dr were wonderful....again. love this place!!

Very Professional and knowledgeable

What a great experience! A caring and thoughtful staff answered my questions and concerns.

Had my hearing aids just over 2 years neither one holds a charge for more than 3 hoursu2026Was told I would have to pay $350 for each one to have fixed..$700 for repairs ? Only 2 years old!

Because your hearing is not covered by ANY insurance company I deeply appreciate that they ONLY charge you for the hearing aid(s) themselves. I've never been charged for anything else. Their service is exceptional & very personable. I highly recommend them to anyone.

When I first called to make an appointment, I spoke with a lovely woman named Patty. She was so upbeat and friendly. She was able to give me an appointment within two days. I went to the office, looking forward to meeting Patty. She was so very kind and friendly -- I felt so at ease! She then introduced me to Holly. Holly had a big smile and answered my questions and made me feel very comfortable. After talking with Holly, I also met Steve, who was very friendly. All in all, my visit to West Shore Hearing was exemplary. Patty, Holly, and Steve are wonderful. Please keep up the good work, guys! Thank you so much.

I have been a client of this facility for many years & I've always had excellent service.

Great place friendly people realy know thier stuff!ud83dude01

I have needed hearing aids for the past decade. It's an extremely difficult realization to need hearing aids at the age of 30. I decided to shop around before deciding to go to West Shore. The office has the dream team when it comes to hearing care. The receptionist is great she was on the phone with my insurance for hours to make sure my hearing aids were covered. Holly the Hearing Instrument Specialist was so patient with me, she let me try several products until we found a hearing aid I felt comfortable in. It is my first time wearing hearing aid it is really important for me to find an office that is going to understand my concerns, West shore has met those high expectations. I have never had an issue scheduling appointments or getting a hold of any of the staff when I need assistance with my hearing aids. I strongly suggest if you are in the market for hearing to check out West Shore, because it will save you alot of time and also you have a great staff dedicate to making sure you are hearing at your best.

When I bought my hearing aids, I was happy to discover that future hearing tests, adjustments, repairs, and cleaning were included at no extra expense. During my visits, all service has been friendly and helpful. In my last visit the capability of my hearing aids was expanded and the sounds became even clearer than before. I have a lot of faith in WSHC and am glad that I chose them.

I took my 90 year old to this hearing center and they were so good with my dad and very patient and kind. I highly recommend them to anyone with a hearing problem or a family member who needs to see a hearing specialist. They are great!

The staff here are knowledgeable, helpful, and engaging, and the customer service is outstanding. My 100 year old mother loves her updated hearing aids!

My mother is a patient here, I can not speak highly enough of the changes being made at West Shore. Holland has really been such a blessing. Holly and Patty are great team and huge upgrade from previous staff. Holland truly cares about my mothers hearing health. I have told all of my friends and family about the changes I see daily in moms cognitive ability thanks to Holland.

Very helpful and very professional service. Easy to talk to with good advice given. I intend to share with friends and family how obliging and supportive Holly was in my decisions concerning my care.

Very nice staff. Helpful and easy to work with.

It was a great visit. My Hearing was tested, my aids adjusted, hearing as well as I ever have. Kudos to all involved!! Couldn't be more pleased with the expertise and customer sensitivity of the professional and administrative staff.

Very knowledgeable staff. Hearing aid prices too high. The closer made me feel like I was buying a used car. Update: they called and offered to work with me and my insurance. Apparently the closer that day was a visiting sales representative and is not employed there. The result I had with him should not reflect on this business in a negative way; so I'm amending this review to a five star.

A big thank you to Holly and the office staff for their kind assistance in guiding me through the process of restarting my hearing aids with step by step, easy to follow instructions. Best help from Santau2019s elves that made my Christmas happy! Your worth your weight in gold! THANK YOU! ud83cudf85ud83cudffbud83cudf84

Staff was very caring. They were really concerned with my hearing and explained things so I could understand my problem & how to get my husband's cooperation with talking to me so I could hear & understand what he is saying.

West Shore Hearing has changed hands. When I took my elderly mother there we were both treated with consideration and professionalism. She was unable to use the hearing aids unfortunately. Bob's patience and help was greatly appreciated.

I now can hear Warblers again.

I want to personally thank Holly for listening to me about my issues. She had me hearing again in a short time. She was awesome from the phone call to make the appointment to the appointment itself. She took the time to explain things to me as well.

Both the office manager and the audiologist were very professional, warm and knowledgeable. I was exceptionally pleased with my experience. I highly recommend these professionals to any one with a hearing problem. I would rate them both a 10. Thank you for these great professional ladies!!

My experience with Miss Holly was very informative and friendly. She is professional in every way and explained many features of my hearing aids that I was unware I had. I will highly recommend West Shore Hearing to my friends.

Under new management. Bob was very pleasant and accommodating to my schedule.

I put my review on the website but will say I am very please with Bob Snyder and staff at WSHC in Camp Hill !

I am the thrilled new owner of a pair of rechargeable hearing aids. The professionalism, care and cheerfulness of Holly and Alisha made my experience at WSHC one I would highly recommend to others.

Reviewing the reviews, I feel some what disturbed. The one negative review from five years ago doesn't fit thus an injustice with the new management operation I now have great satisfaction & confidence in Bob Snyder's expertise. The new turnover of Management has totally reinstated the professionalism I once felt back @ the beginning of the onset of W.S Hearing opening up business. My experience w/Bob's expertise/competitance have been hardly short of exemplary. When I take a hearing issue to him, if he doesn't have the confidence of full knowledge of the issue/answer in his tool bag of knowledge, he contacts whoever he needs to get the answer right there, to fully resolve my issue. No just winging-it on a trial & error attempt in his shop~! Under the old management I was very close to going elsewhere, which I had researched. The professionalism seemingly fell by the wayside. Fortunate for me, Bob came into the picture, before I made that drastic mistake. My hearing Impairment is severe enough that I am presently using the most powerful aid available . Once my hearing diteariates beyond these capacity, I am no longer a candidate for hearing aids, so my level of hearing is totally in Bob's hands. To continue further would only make this look too sugar-coated & fraudlent. So let me just summerize, w/Kudos to W.S.Hearing Ctr. for bringing Bob Snyder into my hearing-aid care/maintainence needs~!

Amanda was great!!!!

I have been going to West Shore for over 5 years now and since Bob retired it seems like you don't get the same great customer service he provided. When I would go in when Bob was there he was very thorough and cleaned and serviced my hearing aids and listened to me if I had an issue. He would change my wax guards for me etc . I went to my appointment yesterday had my hearing test then saw someone else for my results. I told them I was having issues with my hearing aids and he said well they are 5 years old you will start having issues. He had me put in new hearing aids as soon as I sat down. He said have you thought about getting new ones and I said yes but they are not in my budget this year. He said well you know you can withdrawal money from your 401K plan and pay for them. I said excuse me I will not do that. He just kept pushing me to buy new ones. He said I can apply for credit and make payments and I said I do not want to do that. He never looked or cleaned my hearing aids. Never asked me if I needed batteries or scheduled me for my next appointment. Guess what they just lost a customer I will be going elsewhere for my hearing aids.

I canu2019t say enough nice things about the West Shore Hearing Center. Holly is as nice and patient as they come and takes her time to make sure you are 100% satisfied, if youu2019re not satisfied sheu2019s not satisfied. I highly recommend the West Shote Hearing Center. Thank you Holly!

Im a ups delivery helper and l deliver to this place say almost everyday for about a month now. And what l have experienced and encountered that they take good care of their patients..l would recommend them to anyone and the secretary is one to make you feel right at home with her vibrant smile and personality...Good job West Shore...

Super nice office was in a predicament with a dad not being able to get to the office they were kind enough to take care of his hearing aide . Holly ... thank you ! Kris Gonzalez

This is Gary L. Kremer on my wife's laptop due to mine would not bring up this website. I have been a client at the West Shore Hearing Center for many years & have always got excellent service. Former audiologist Bob Snyder & current audiologist Holland Reidt are great & will be a fantastic provider of all your hearing needs. You will never be disappointed.

Since I purchased my aids at the West Shore Hearing Center over two years ago, there have been multiple problems u2013 not only with the aids themselves, but with poor customer service, lack of apathy, and lack of professionalism displayed by the staff. There are times when I had to call at least a dozen times to reach someone, which is something I experienced quite often, turning a minor inconvenience into a major headache. When I received the answering machine, the calls would go unreturned. I also had to make several unexpected stops to the office to deal with problems with the hearing aids, including rectifying a poor original fitting, battery drainage problems and wax trap complications. For years, I experienced problems with the aids and felt those problems could have been identified earlier u2013 when the product was still under warranty. Yet, it was not suggested that we send the aids to the manufacture until after the warranty expired. These inconveniences were bad enough on their own, and were made significantly worse by the customer service I received. I have never experienced such awful service before and hopefully never will again. My intent with this review u2013 along with my letter to the Better Business Bureau u2013 is to warn potential customers of the frustrations that I experienced. I highly suggest checking out Associated Otolaryngologists of PA (Hershey office). Theyu2019ve worked to correct, to the best of their ability, the damage done from the West Shore Hearing Center.

Outstanding professional service! We feel very fortunate to be their clients.

My parents, Don & Shirley Velozo, just received their new hearing aids from Holly Reidt, HIS at West Shore Hearing Center in Camp Hill, PA. They are extremely pleased with the hearing aids so far. More importantly, the service from the reception (Alicia) to the provider (Holly) was above and beyond anything they expected. Holly was very pleasant, accommodating, professional, & very knowledgeable. She was also very patient while educating us and made it very clear that we could call any time at all if we had further questions or concerns. It was a pleasure doing business with Holly and the staff there. We would highly recommend West Shore Hearing Center!!